What I make is unique

Its hand carved to make the products finish, it will have imperfections and slight size and weight and colour variations.

Returns policy

I accept returns in the original packaging or packaging that will stop it getting broken which must be a very thick strong standard. The item(s) will be checked on return before a refund is issued

For Pallet Delivery only (read on)

Any product that has any part over 29kg or multiple of item(s) will be palleted to you. On this the shipment must be signed for after checking thoroughly. You can usually choice the day of delivery after consulting with me, Saturday delivery is available at an extra cost of £50. There is no tracking available on this, your local courier usually emails or phones you on the day of delivery. I have no control on the timing or what your local couriers way of working is. You can ask for an ETA only on the morning of the delivery via email eta@hacklings.co.uk. If you are not in, they will leave the pallet and effectively leave it as clean.

 

Shipping of this kind differs from normal postage

As you can imagine shipping your item(s) of this weight is expensive but very reliable. These terms are set out to protect you and must be followed. Your item(s) will be on a pallet. They will be wrapped in pallet wrap a (strong clear cling film) and strapped down with plastic banding. You must cut away the wrapping and check your items for any damage in transit. If there is any sign of breakage the pallet must be refused. Some small scratches can occur these will disappear with weather and guidance from your item(s) pdfs sent to you. Once you are happy your item is in good condition it can be signed for as clean. If any damage is noted after this, I will replace the item, but You will be responsible for any shipping cost and returning the damaged item(s) this can be very expensive and time consuming.

 

Terms and conditions of pallet delivery.   

Your item(s) are heavy, and a pallet is required for the delivery. It is of the up most importance that you check your item(s) thoroughly before accepting the shipment! All drivers allow 15 minutes for a consignment to be checked if You/consignee considers it necessary.

If you notice any damage then you must, either refuse the pallet or ask that the driver notes damages on the POD if you are willing to accept the pallet.

You/consignee must then report the damage to me immediately, so I can make the necessary arrangements.

Please be advised that a consignment being signed for as ‘clean’ counteracts any claim of damages or missing product.

In the vary unlikely event your item(s) are damaged the pallet will be returned to me, you will be offered a refund or replacement. But this is voided if you accept the item and sign for them as clean.